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Internet
Banking
Q. I am trying to download transactions
to Quicken and it isn't working. It use to work
but Quicken doesn't recognize my account anymore?
A. CMFCU has made a change to codes. In order
to solve this issue, you have to go into Quicken,
click on Tools then Account List. Right click
on the account you are trying to download transactions
to and click edit. Add two zero's to the account
number after the "S".
Q. I would like to transfer
money to my sons, daughters, or my other accounts
that I have here. How do I go about doing this?
A. You do have the capability to transfer between
multiple accounts. However, we need signed authorization
from the account holders to link each account.
Please contact one of our offices to receive this
authorization form. Once the form is signed and
the account is setup, please see the next question
for additional help.
Q. In Internet Banking, how do I transfer
money between accounts?
A. Click on Funds Management and then Transfers
in Internet Banking. Then select the account to
transfer from along with the account to transfer
to with the amount and click Continue.
Q. There are two different balances
on my account. What is the difference between
Total Balance and Available Balance? If I want
the real time balance after using my debit card,
which one do I look at?
A.The difference between Total Balance and Available
Balance on your account may exist because of pending
debit card transactions. When you use your debit
card, the merchant verifies that there are funds
available for the transaction to go through. This
places a hold on those funds until the transaction
actually gets posted to your account. This may
take a few days in some cases, depending on the
merchant.
Q. Can my password and username
be the same? Can I have the same password and
username on all of my accounts?
A. No, the usernames have to be unique to Internet
Banking. Your password can be the same as your
username but it is strongly recommended
the username and password be different. If you
have multiple accounts, you can have the same
password for all accounts but we strongly
recommend that they be different.
Q. Why is there an empty box with a red x
where there should be an image of a check?
A. If you are having issues with viewing check
images, please try the following. Go to Start
> Control Panel > Display. In the Display
screen, click on the Settings tab and make
sure your color quality is set to 16bit or higher.
Open a new browser and try to view the check images.
Q. How do I stop payment on a check?
A. In Internet Banking, navigate to Stop a Check
by going to Funds Management and then Stop
a Check. Select the account to stop the check
along with the check number or range of checks.
There will be a $10 per stop payment request fee
assessed.
Q. How can I access Bill Pay in Internet Banking?
A. To access the Bill Pay function provided by
CMFCU, please do the following:
• Click on Bill Pay towards the top
of the page. A new window will open for the
bill pay and if you are currently enrolled
in the service, you can start making payments.
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• If you are not currently enrolled
in the service, you will have to fill out
a form and a Member Representative will set
up the accounts and send a confirmation letter
by mail. |
• Once inside of Bill Pay, there is
a user guide that can walk you through with
all the Bill Pay functions. |
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Please
note:
If you use pop-up disabling software, it
may prevent you from accessing Bill Payment.
If you need to utilize this feature, please
disable any pop-up blocking software. |
Q. What are the browser requirements to use
Internet Banking?
A.
| Screen Resolution |
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If you are having
issues with viewing check images, please try the following. Go to Start
> Control Panel > Display. In the Display screen,
click on the Settings tab and make sure your color quality is set
to 16bit or higher. Open a new browser and try to view the check images.
Best viewed at : 1024 x 768 pixel screen resolution
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